tl;dr

• £75-85k salary. Full-time role.
• 5+ years of professional experience required
• In office 4+ days /week (London, Shoreditch).
• Spill is a small company (12 FTEs)

What is Spill and where are we at as a business

Spill was set up with the goal of providing as many people as possible with high-quality mental health support free at the point of use. Spill’s product provides therapy and counselling to employees in businesses (paid for by the company). Currently, we deliver over 3,000 therapy sessions every month which likely wouldn’t have happened if Spill didn’t exist.

Spill is a semi-mature startup. We work with over 500 businesses and over the last 6 months we’ve been profitable as a business. We have taken VC investment in the past though and the ambition of the company is to scale and grow to put Spill in as many businesses as possible. This means that it’s likely we’ll take additional investment in the future when our growth is limited by money.

Spill currently has 12 FTEs most of which are in our product team which currently consists of 1 PM, 1 product ops person, 6 engineers, 1 full-time freelance designer (we’re hiring for this role to be permanent now - very exciting!).

What’s expected of the person who’ll be doing this role

We’re looking for a full-stack designer to, in abstract terms, help make our product more useful to customers.

This role is going to be critical for helping Spill achieve its mission. One major way that Spill sets itself apart from the other offerings is by being easier to use. The other main way is by having more useful functionality. You’ll be at the heart of making both of them happen.

In order to do that you will:

• Conduct user research mostly in the format of live user interviews. A lot of the time (80%) you’ll be doing this research on a specific hypothesis we have about a problem we could solve or an opportunity we see. Some of the time (20%) you’ll be searching for new hypotheses and opportunities for Spill.
• Produce screens in Figma quite quickly for our 3 web apps (counsellor, employee, company administrator). Spill has an existing design system we’ve been building on for over a year and can now produce designs to show users and discuss as a team quickly. You’ll be making screens using the design system but always be applying your intuition and judgement so that we don’t become over-reliant process.
• Monitor the progress of the projects you’ve worked on. This will look like tweaking things post-release in response to feedback, follow-up interviews with customers and giving feedback to engineers on the implementation to make sure that your work is having the impact you expected.
• Run the design system. You’ll be improving components and adding new ones when necessary. You’ll run the design system in general in partnership with our front-end lead.