[Reviewed: 03 November 2021]

1. The Spill Platform

1.1 We appreciate your use of the service provided by us. Please read these terms (the “Terms”) carefully as they govern your use of the Spill Platform. In these Terms, you will be referred to as “you” or as a “user”.

1.2 The term “we” means Spill App Ltd, the owner and operator of the Spill application and website, at http://www.spill.chat and at any other associated website locations, and the services we make available through them (together, the “Platform”). The registered office of Spill App Ltd is at Unit 5, 57 Dalston Lane, E8 2NG and its company registration number is 10602161.

1.3 By registering on the Spill app or similar, you confirm your acceptance of these Terms and our Privacy Policy. Do not use the Spill Platform unless you agree to be bound by the Terms and by our Privacy Policy which you can view here.

1.4 We may update these Terms from time to time to make them clearer or to reflect changes in law or practice. If we do that, we will notify users through the Platform. If you do not agree to the changes made to the Terms, then you have the right to stop using the Platform. If you continue to use the Platform after the date the changes have been posted, we will infer that you accept the amended Terms.

2. Operation of the Platform

2.1 The Platform is designed to enable users to obtain mental health support from professional and licensed Counsellors during the hours set out on the Platform.

2.2 Users agree that their contact with Counsellors will be only through the Platform. Counsellors are not permitted to ask users to sign up to their private therapy practice and users are not allowed to ask counsellors to join their private practice.

2.3 Spill adheres to the BACP Ethical Framework for the Counselling Professions. We have also created our own Boundaries Letter which you can view here.

3. Your compliance with these Terms

3.1 If you wish to cancel your therapy sessions with Spill, you can do so at any time by sending an email to [email protected] requesting removal from our database. We respond within one working day.

3.2 We have the right to terminate any user account and remove any user from our database if we receive complaints about that user, or for any other reason at our entire discretion.

3.3 If you breach these Terms, or if we reasonably suspect that you have breached these Terms, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our Platform;

(c) permanently stop you from accessing our Platform;

(d) block computers using your IP address from accessing our Platform;

(e) contact any or all of your internet service providers and request that they block your access to our Platform; and/or